Contact

This page is for shipping / tracking / order enquiries. If you require technical support with any product you have purchased from us, please CLICK HERE

We receive a lot of messages on Facebook & through email. Please keep in mind that it may take us a few days to respond to you, replies on weekends are limited. We design & manufacture all of the parts we sell which is why it can sometimes take that little bit longer to get your parts to you.

PLEASE ONLY CONTACT US ABOUT AN ORDER IF YOU HAVE NOT RECEIVED A TRACKING NUMBER AFTER 3 WEEKS FROM THE ORIGINAL ORDER DATE

Do you ship worldwide?

Yes, we ship everywhere. Shipping rates are calculated at checkout.

I live in the UK, where is my order?

Most UK orders dispatch within a week. If you haven’t received a tracking number for your order after 3 weeks then please contact us.

I live in Europe, where is my order?

Most EU orders dispatch within 2 weeks. If you haven’t received a tracking number for your order after 3 weeks then please contact us.

Will I be charged Customs?

If you are in the UK or the EU, you will not be charged customs or import charges. We ship from Northern Ireland, which is part of the European Single Market

Other countries, please consult your governments websites. We cannot declare lower value on customs forms, it is illegal.

How do I return an item?

Please contact us before returning an item. Once your return has been approved, please ensure that you include a copy of the orignal order confirmation within the return package.

How does your warranty work?

It’s pretty simple. If a part has broken due to a fault or manufacturing defect, then we will replace the part free of charge.

How do you make your products?

We work with global manufacturing partners to produce our parts. Our HPA adapters are made from durable, wear resistant nylon.